Human Rights Annual Impact Report 2021-22

The International Advisory Committee, Human Rights staff and City’s Culture Crew Employee Resource Group supported the World Refugee Day celebration in June with a soccer game between City staff and refugees and a diaper and toiletry giveaway.

Language Access & Immigrant Support

translation team saved the City $3,600 in translation costs. Certified City interpreters handled 5,570 interactions with community members for a total of 278.5 hours and saved approximately $37,020 in interpretation costs. Our telephonic interpretation service totaled 1,133 calls representing 32 languages in the 2021-2022 fiscal year.

The City’s Language Access Program ensures compliance with Title VI of the Civil Rights Act of 1964 by providing meaningful access to City services, programs, and information regardless of one’s spoken language. Greensboro Speaks, a Spanish language program for City staff, expanded to include intermediate and upper-intermediate courses that focus on experiential learning. An advanced Spanish course was developed for native speakers, which offered leadership development and intensive guidance on the use of professional language in the workplace. Thanks to a recently adopted

Languages Spoken

bilingual pay incentive, 29 bilingual staff members were certified to provide language services to City departments as of October 2022. Our certified internal

82.4% Spanish 6.9% All Other Languages 5.3% Swahili 2.8% Vietnamese

1.3% Russian 1.3% Arabic

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