Human Rights Annual Impact Report 2021-22

A Note from the Director

I am glad to report the work of Greensboro’s Human Rights Department advanced in fiscal year 2021-2022! Most notably, we increased our capacity to improve our residents’ customer-service experience. We hired a commission administrator to assist the five volunteer boards our department supports. An investigations specialist joined the team to handle complaints from people who have been denied access to the facilities or services of a business or other public places. This specialist will review this public accommodations complaint once the updated version of this program launched in 2023. COVID-19’s impact continues to marginalize the vulnerable and makes it difficult for some to access resources. Our office remained committed to supporting those in need through improved collaboration and access, as seen in the following measures: • Increasing the number of housing discrimination complaint conciliations • Partnering to enhance awareness about the impact of having a criminal record • Increasing avenues for language access and general information access for international populations • Connecting volunteer boards and commission members to increase the community and City Council’s knowledge of the changes that will make a more equitable Greensboro The Human Rights Department staff also pursued professional development opportunities to increase our understanding of how policy, lived experience, and power dynamics influence the need for change so Greensboro can be a city of equal rights for all. We know the more we learn, the better we serve. Onward and upward!

Love Jones, PhD Director City of Greensboro Human Rights

2