FY 2025-26 Housing & Neighborhood Development Annual Report

Medical Respite – How Patient-Centered Care Brings a Hospital and Community Together The Servant Center recently expanded its support for the community’s most vulnerable residents through the acquisition and renovation of a former assisted living facility at 1915 Boulevard St. Funded by the City of Greensboro, Guilford County, Veterans Affairs, and private contributors, the upgraded property now offers transitional housing for up to 43 homeless and disabled veterans, plus 18 medical respite beds for unhoused individuals recovering after hospital care. In partnership with Cone Health, the building strengthens Greensboro’s capacity to care for people facing complex medical and social challenges.

The 40-year-old structure sat vacant for years and required extensive repair. Contractors patched holes, repaired the plumbing system, replaced flooring, refurbished the elevator, upgraded the kitchen, made bathrooms accessible, and restored or replaced HVAC units. A new roof, full-building sprinkler system, and exterior painting transformed the neglected building into a safe, modern space ready to support healing and stability. With these enhancements, The Servant Center now provides expanded services and a critical resource for patients in need of both medical and housing support. Some patients leave an imprint on an organization, and TD is one of those patients.

For years, TD was known across the Cone Health system because of a complex, years-long medical journey. Living with lifelong health challenges, limited financial resources, and no family support, she faced obstacles far beyond medicine. Without permanent housing for more than 13 years, TD moved from couches to extended stay hotels, struggling to maintain home care routines and frequently returning to hospital care. Behind each hospitalization stood a deeply committed interdisciplinary team. Case managers, social workers, physicians, nurses, pharmacists, dietitians, home infusion partners, and home health agencies worked together, determined to find a long-term solution that would allow TD’s safe return to the community. Their work intensified during an extraordinary hospitalization at Moses Cone Hospital. During that stay, TD developed end-stage renal disease that required dialysis and added another layer of complexity. Stability now depended on coordinating outpatient dialysis, establishing home nutrition support, arranging for home health services, navigating payer limitations, and, most importantly, finding secure housing. Taken one at a time, each obstacle presented a major challenge. Together, they felt nearly impossible.

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