Guilford Metro 911 Annual Report 2023

Training Training Responsibilities

This section is responsible for the training of all new emergency communications employees through an in-house Rookie School, and providing monthly continuing education to all employees. GM911’s training curriculum meets APCO International’s Minimum Training Standards for Public Safety Telecommunicators and is APCO International’s Agency Training Program Certified. This certification validates the agency’s curriculum and ensures trainees receive the required content. It also emphasizes the demonstration of decision and psychomotor skills cited within the standards.

Training Team Credentials

EMD, EFD, EPD certifications EMD-Q, EFD-Q, EPD-Q (Quality Assurance) NC Division of Criminal Information (DCI) and DCI Instructor Cardiopulmonary Resuscitation (CPR) and CPR Instructor Emergency Telecommunicator (ETC) and ETC-Instructor APCO International Communications Training Officer Version 6 Federal Emergency Management Agency – 100, 200, 700

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