Guilford Metro 911 Annual Report 2023

System Uptime System uptime is critical for the emergency operations center. PSIT strives for high availability, steady performance, and data integrity. Excluding planned downtime, GM911’s CAD and phone systems uptime did not fall below 99.99 percent for 2023. Help Desk In addition to project completion and equipment rollout, PSIT completed more than 10,905 work orders from internal and external users in 2023. Many were completed within 24 hours of submission. PSIT also responded to nearly 1,000 calls to after-hours support lines in 2023.

SYSTEM UPTIME WORK ORDERS 99.99 % 10,905

Geographic Information System (GIS)

Internally, the PSIT division has GIS staff responsible for updating geographic information for emergency and non emergency responses. This data is crucial in helping to identify a caller’s location and recommending the proper response by specific agencies. This key component drives our CAD system and allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure current and accurate information.

STREET SEGMENT ADDITIONS 2,010

179,805

POLYGON EDITS 689

STREET SEGMENT EDITS 91,975

Geographic Data Updates

ADDRESS POINT ADDITIONS/EDITS

15