Guilford Metro 9-1-1 2021 Annual Report

Index

About GM911

Department Leadership Melanie Neal Executive Director Mark Shepherd Quality Assurance Administrator Christine Moore Emergency Communications Operations Manager Greg Nash Public Safety IT Manager Lewis Cheatham Technical Services Division Manager Tykia Johnson Administrative Fiscal Manager Executive Board City Manager David Parrish* City of Greensboro County Manager Michael Halford Guilford County 911 Council Sheriff D.H. Rogers Guilford County Police Chief Brian James City of Greensboro Fire Chief Jim Robinson City of Greensboro Emergency Services Director James Albright Guilford County User Groups EMS Chair: Shift Commander Jeff Hutchens Guilford County Emergency Services Fire Chair: Chief Gary McGee Climax Fire Department Law Chair: Captain Daryl Loftis Guilford County Sheriff’s Office Radio Chair: Technical Services Manager Lewis Cheatham GM911

About GM911...............................3

Agencies Served and Interoperability ...........................4

Administrative Services ...........6

Accreditation................................7

Training...........................................8

Education and Outreach....... 10

Telephone Statistics ............... 11

Staffing . ...................................... 12

Awards and Honors................. 13

Public Safety Information Technology................................. 14

Technical Services.................... 16

*Resigned June 30.

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