Guilford Metro 9-1-1 2021 Annual Report

Technical Services Division 2021 Projects The Technical Services Division delivers ongoing management and assistance with projects and daily operations to both internal and external customers. Outstanding customer service and efficiency is always at the top of the priority list for our division. Below are some of the completed projects for 2021.

• Collaborated with US Digital Designs (USDD) to install the new Fire Alerting System that utilizes our house setup for automated alerting redundancy for the Greensboro Fire Department. • Reprogrammed subscriber units to include changes in dispatch for USDD. • Demonstrated, tested, procured and began implementation of Genesis Database IMW GPS solution. • Continued radio code plug building and programming for changes to the High Point and Thomasville radio systems to maintain interoperability. • Continued alignment and optimization of radios to manufacturer specifications for safety and performance. • Continued agreement with Motorola for system maintenance (parts) and SUA (software). • Continued maintenance of the

• Installed upgraded microwave equipment to the latest platform for our five older tower sites. • Refreshed 911 center’s dispatch consoles lease and equipment to MCC7500Es. • Installed cutting edge Motorola SmartConnect technology, which allows capable radios to leverage Long-Term Evolution (LTE) for coverage and connection back to our Land Mobile Radio (LMR) system. • Added two units of the latest platform of two-way radio technologies called Motorola APX Next, which combines LMR and Android operating systems in the same device for public safety. • Purchased and installed new conventional backup repeaters to the latest platform for redundancy in the event of a main trunked system total failure.

Thomasville’s public safety and non- public safety radio system and radio units. • Set up several additional talk groups and patches for direct communications for surrounding agencies. • Allowance and set up of backup talk groups to support the High Point’s public safety and non-public safety in the event that their radio system fails. • Completed the setup and configuration of units for the Graham Police and Fire departments as they migrated to our radio system in January 2021

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