Guilford Metro 9-1-1 2021 Annual Report

Communications Division Education & Outreach

GM911 is dedicated to fostering strong relationships throughout the community, as well as educating the public about 911, our organization, and other public safety topics. Through the Red E. Fox program and other outreach efforts at local schools and youth centers, GM911 staff teaches the importance of 911 to local children. Department members from all divisions participate in various public relations events and gatherings throughout the year. This allows members of the community, local businesses, and partner agencies to fortify bonds with GM911 in ways that cannot be achieved through other means.

2021 Public Relations Events

Feedback from Public & Partners

RACE Meetings with Moses Cone Hospital Guilford Merchants Association Meetings 911 Goes to Washington – Virtual Elder Justice Committee with the Family Justice Center Media interviews regarding 911 related topics Visits with NC Representatives in Raleigh and Greensboro 9-8-8 Coalition Meetings Market Civitan Club Major League Hiring Event with NCWorks UnitedWay events Red Cross Salute to Heroes Event Aiding Afghan Evacuees Lunch and Learn GuilfordWorks Public Sector Career Fair UnitedWay Understanding Race and Racism series Roundtable with Amazon Web Services

Commendations

2021

2020

Residents

9

12

Other Agencies

20

20

Internal

57

35

Total

86

75

Complaints

2021

2020

Residents

3

4

Other Agencies

23

31

Total

26

35

Founded*

21

31

*Founded complaints were those determined to be valid upon review.

38 82

911 Communications Center Tours

TOURS

ATTENDEES

10