GM911 Annual Report 2022

Technical Services Division 2022 Projects The Technical Services Division delivers ongoing management and assistance with projects and daily operations to both internal and external customers. Outstanding customer service and efficiency is always at the top of the priority list for our division. Below are some of the completed projects for 2022.

• Continued maintenance for the backup redundancy of the fire automated alerting system USDD. The system utilizes our radio house set configuration and in-house custom-designed interface for automated alerting redundancy for the Greensboro Fire Department and several Guilford County fire departments. • Reprogrammed subscriber units for continued interoperability. • Completed Genesis Database IMW GPS solution implementation. • Aligned and optimized radios to manufacturer specifications for safety and optimum performance.

• Continued agreement with Motorola for system maintenance parts and SUA software. • Continued maintenance of the City of Thomasville’s public safety and non-public safety radio systems and radio units. • Setup of additional talk groups and patches for direct communications for surrounding agencies. • Continued maintenance of the Guilford County Fire UHF paging system, which serves as a critical component for Guilford County Fire emergency notifications.

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