GM911 Annual Report 2022

System Uptime System uptime is critical for the emergency operations center. PSIT strives for high availability, steady performance, and data integrity. Excluding planned downtime, GM911’s CAD and phone systems uptime did not fall below 99.99 percent for 2022. Help Desk In addition to project completion and equipment rollout, in 2022 PSIT completed more than 9,000 work orders from internal and external users, with many completed within 24 hours of submission. PSIT also received 10,259 calls to the after-hours support line in 2022.

SYSTEM UPTIME 99.99 % 8,248 WORK ORDERS

Expanding Staff Expertise In 2022, PSIT placed a high emphasis on training and certifications for staff. During the year, all technicians were required to obtain a minimum of an A+ certification through CompTIA, the industry stand credential for technical support and IT operational roles. Some staff members acquired more advanced certifications. Internally, the PSIT division has GIS staff who are responsible for updating geographic information for emergency and non-emergency responses. This data is crucial in helping to identify a caller’s location and recommending the proper response by specific agencies. This key component drives our CAD system and allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure that we have as current and accurate information as possible. Geographic Information System (GIS)

At the time of this report, PSIT has 10 A+ certified technicians, three VMware Certified Professionals, three Network+ certified technicians, two Microsoft Certified Professionals, and several other certifications. Additionally, all PSIT staff attended a Ransomware Preparedness course in 2022.

2,012 4,808 58,247

156,374

Geographic Data Updates

STREET SEGMENT ADDITIONS

ADDRESS POINT ADDITIONS/EDITS

POLYGON EDITS

STREET SEGMENT EDITS

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