FY 2024-2025 Final Adopted Budget

*8,/)25' 0(752 &20081,&$7,216 )81'

Departmental Objectives · Decrease call processing time for emergency responders. · Increase responsiveness for timely processing of public information requests. · Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, and ISO. · Maintain and/or exceed national standards for employee training. · Provide exceptional customer service via EMD and EFD protocol compliance per year.

PERFORMANCE MEASURES

Actual

Budget

Adopted

Projected

2022-23

2023-24

2024-25

2025-26

Workload Measures · Number of monthly educational contacts

33

30

30

30

· Number of people contacted via educational events

1,815

1,500

1,500

1,500

· Total calls dispatched

413,826

405,000

410,000

410,000

· Number of in-service training sessions

16

6

6

6

E ¨ ciency Measures · Seconds to dispatch law enforcement high priority calls (150 seconds goal) Effectiveness Measures · Percentage of 911 calls answered within 10 seconds or less · Percentage of non-emergency calls answered within 15 seconds or less · Percentage of Fire calls dispatched within 64 seconds · Percentage of public record requests processed within two days or less of initial request

179

150

150

150

99.6%

98%

98%

98%

97%

95%

95%

95%

90%

90%

90%

90%

98%

95%

95%

95%

· ACE Accreditation Met - EMD (Medical)

YES

YES

YES

YES

· ACE Accreditation Met - EFD (Fire)

YES

YES

YES

YES