FY 2024-2025 Final Adopted Budget

75$16,7 6<67(0 *7$ 6(59,&( )81'

Departmental Objectives · Improve transit service reliability. · Improvie accessiblity to major employment, recreational, educational, retail and healthcare facilities. · Improve service for transit dependent population. · Improve customer service satisfaction. · Reduce accidents on transit vehicles. · Optimize operations and maintenance expenses. · Implement new expanded transit services in transit deserts (microtransit, cross-town routes, Hopper Trolley, & New Garden Connector). · Upgrade/maintain existing transit facilities in a state of go · Enhance public outreach opportunities to educate the community on transportation. PERFORMANCE MEASURES Actual Budget Adopted Projected 2022-23 2023-24 2024-25 2025-26 E ¨ ciency Measures · Cost per Access GSO passenger $41.80 $33.00 $46.00 $46.00 · Average fare per passenger ¦ xed route $0.40 $0.68 $0.70 $0.70 · Average fare per passenger Access GSO $0.50 $0.65 $0.70 $0.70 · Percent of fare cost recovery for ¦ xed route service 5% 23% 8% 8% · Percent of fare cost recovery for Access GSO service 1% 4% 1% 1%

Effectiveness Measures · On-time performance rating - Fixed Route

80%

96%

96%

96%

· On-time performance rating - Access GSO

89%

94%

94%

94%

· Passenger Per Hour- Fixed Route

12.3

25.0

18.0

18.0

· Passenger Per Hour- Access GSO

1.8

3.0

2.0

2.0

· Passenger Per Mile - Fixed Route

3.50

3.60

3.50

3.50

· Passenger Per Mile - Access GSO

0.30

0.20

0.20

0.20

· Miles between service failures

32,436

29,000

29,000

29,000

· Accident frequency rate per 100,000 miles

1

1

1

1

· Complaints per 100,000 Passenger Boardings

52

10

35

35

· Number of Community Outreach Stakeholder Events

4

10

15

15