FY 2024-2025 Final Adopted Budget

1(7:25. 6(59,&(6 )81'

Departmental Objectives · Maintain a robust network and enterprise systems to provide future growth. · Increase application development throughput by migrating all development to a Service Oriented Architecture. · Increase transparency through our open data program. · Engage in Smart City initiatives to enrich community services. · Deliver excellent customer service. · Increase IT capacity to meet business objectives in timely manner. · Be a business partner and innovator. · Establish strong IT Governance. · Cloud First Infrastructure-as-a-Service & Software-as-a-Service.

PERFORMANCE MEASURES

Actual

Budget 2023-24

Adopted 2024-25

Projected 2025-26

2022-23

Measures · Percent of Service Desk Tickets Closed within 3 days

83%

90%

85%

90%

· Percent of First Time Resolutions

81%

90%

85%

90%

· Monthly Service Calls

326

450

400

450

· Percent of Calls Entered From Portal

33%

27%

30%

27%

· Abandon Call Rate

5%

7%

6%

7%

· Percent of Leased Equipment Deployed within 30 Days

67%

80%

75%

80%

· Percent of Leased Equipment Received within 24 Hours of Delivery · Network Items Expired > 90 days, No Replacement or Return Request

100%

100%

100%

100%

33

20

25

20

Budget Highlights: 7KH )< $GRSWHG %XGJHW LV GHFUHDVLQJ E\ $224,289, or -1.1%.

7KH )< EXGJHW LQFOXGHV D QHW UHGXFWLRQ RI LQ WKH ,7 6HFXULW\ GLYLVLRQ 7KH VDYLQJV ZDV DFKLHYHG E\ VLJQLILFDQWO\ UHGXFLQJ DQ RXWVLGH F\EHU VHFXULW\ FRQWUDFW LQ IDYRU RI DGGLQJ RQH )7( &\EHU 6HFXULW\ 0DQDJHU