Final Adopted Budget FY23-24

TRANSIT SYSTEM (GTA) FUND Departmental Objectives  Improve transit service reliability.  Improve customer service satisfaction.  Match transit service coverage with passenger demand.  Reduce accidents on transit vehicles.  Enhance outreach opportunities to educate the community on transportation issues and highlight transit service benefits such as service reliability passenger cost savings, and environmental benefit.

Performance Measures

Adopted 2023-24

Actual

Budget 2022-23

Projected 2024-25

2021-22

Efficiency Measures  Cost per fixed route passenger  Cost per Access GSO passenger  Average fare per passenger fixed route  Average fare per passenger Access GSO  Percent of fare cost recovery for fixed route service  Percent of fare cost recovery for Access GSO service

$3.70 $33.00 $0.68 $0.65

$3.70 $33.00 $0.67 $0.54

$3.70 $33.00

$3.70 $33.00 $0.69 $0.65

N/A

$0.65 22%

23%

21%

24%

4%

4%

4%

5%

Effectiveness Measures  On-time performance rating - Fixed Route  On-time performance rating - Access GSO  Passenger Per Hour- Fixed Route  Passenger Per Hour- Access GSO  Passenger Per Mile - Fixed Route  Passenger Per Mile - Access GSO

96% 98% 25.0 3.60 0.20 3.0

76% 97% 24.0 3.35 0.13 3.0

95% 95% 24.0 3.50 0.25 3.0

96% 98% 26.0 3.0%

3.70%

0.25

29,000

27,837

27,000

29,000

 Miles between service failures

1

1

1

1

 Accident frequency rate per 100,000 miles  Complaints per 100,000 Passenger Boardings  Number of Community Outreach Stakeholder Events

10 10

17

10

10 10

0

4

Budget Highlights: The FY 23-24 Adopted Budget is increasing by $3,416,488, or 12.1%.  The FY 23-24 budget includes a planned Access GSO rate increase from $2.50 to $3.00, effective January 1, 2024.  The FY 23-24 budget maintains the portion of the property tax rate designated for transit at 3.5 cents.  Effective July 1, 2023, the department will implement a 30-minute weekday service for Route 15, to mirror other fixed routes.  The start time for all weekday fixed route services will change from 5:15 am to 5:00 am.

Adopted 2023-24 Budget

106