FY 25-26 Final Adopted Budget

GUILFORD METRO COMMUNICATIONS FUND

Guilford Metro Communications Administration: Administration section includes the Guilford Metro Communications Director who creates and manages the department goals and objectives. This section also provides executive management for Guilford Metro Emergency Communications, Training/Quality Assurance, 911 Information Systems, Support Services, and Technical Services including budget, planning, and personnel management. Emergency Communications: This division is the first point of contact for residents to reach public safety emergency responders 24 hours a day, seven days a week throughout Greensboro and Guilford County. The division provides dispatch services for the Greensboro Police, Greensboro Fire, Guilford County EMS, Guilford County Sheriff, and Guilford County Fire. This division also provides after-hour emergency contact for multiple City departments and is involved in city-wide emergency coordination. IT Public Safety: The Public Safety Information Technology (PSIT) division manages technology for Public Safety agencies serving the city of Greensboro and provides support for agency applications to additional internal departments and external agencies. PSIT manages special projects and the acquisition, maintenance, and distribution of all hardware and software supporting the operations of Guilford Metro 911 as well as the Greensboro Police and Fire departments. Examples of technologies supported by PSIT include the Computer Aided Dispatch (CAD) system, 911 phone system, 911 recording system, Windows Servers, Linux Servers, Mobile Communications Terminals (MCT), and the Law Enforcement Records Management System (RMS). PSIT also supports fire station alerting hardware and software, security cameras, cellular devices, data backup solutions, disaster recovery solutions, and VPN servers used by Public Safety personnel. Geographic Information Systems (GIS) and Master Street Address Guide (MSAG) maintenance is also an essential function PSIT provides for GM911 and other agencies.

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Adopted FY 25-26 Budget

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