FY 2017-18 FINAL ADOPTED BUDGET

GRAPHIC SERVICES

PROGRAMS

2015-16

2016-17 Budget

2017-18 Adopted

2018-19 Projected

Actual

Printing/Mailroom Provides graphic services and printing for departments of the City of Greensboro and Guilford County. Also provides mail services for all City departments.

Appropriation

984,289

1,010,837

1,013,669

1,031,715

Full Time Equivalent Positions

8

8

8

8

Departmental Strategies

 Maintain customer satisfaction rating of no less than 90%.  Maintain cost of waste and re-runs due to errors at no more than 2% of monthly billings.

 Produce 30% or more of jobs on recycled paper when cost effective.  Ensure that all deadlines in Print Shop and Mail Room are met.

PERFORMANCE MEASURES

2015-16

2016-17 Budget

2017-18 Adopted

2018-19 Projected

Actual

Workload Measure  Number of printed images

5,627,092

6,500,000

6,000,000

6,200,000

Efficiency Measures  Percent of waste and reprints

<1%

<1%

1%

1%

99%

99%

99%

99%

 Percent of deadlines met

Effectiveness Measures

99%

99%

98%

98%

 Percent of customer satisfaction  Percent of jobs on recycled paper

47%

30%

30%

30%

BUDGET SUMMARY

2015-16

2016-17 Budget

2017-18 Adopted

2018-19 Projected

Actual

Expenditures:

Personnel Costs

492,581 491,708

516,356 494,481

516,194 497,475

527,072 504,643

Maintenance & Operations

Capital Outlay

0

0

0

0

Total

984,289

1,010,837

1,013,669

1,031,715

Total FTE Positions

8.000

8.000

8.000

8.000

Revenues:

User Charges

250,194 783,874

183,580 826,535

201,500 812,169

202,000 829,715

Internal Charges Fund Balance

0

722

0 0

0 0

All Other

848

0

Total

1,034,916

1,010,837

1,013,669

1,031,715

BUDGET HIGHLIGHTS  The FY 17-18 Budget is increasing by $2,832.

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