FY 2017-18 FINAL ADOPTED BUDGET

METRO COMMUNICATIONS FUND

PROGRAMS

2015-16

2016-17 Budget

2017-18 Adopted

2018-19 Projected

Actual

Metro Communications Administration Administration section includes the Metro Communications Director who creates and manages the department goals and objectives. This section also provides executive management for Guilford Metro Emergency Communications, Training/Quality Assurance, 911 Information Systems, and Technical Services including budget, planning and personnel management.

Appropriation

830,025

973,778

989,113

1,004,878

Full Time Equivalent Positions

6

6

6

6

Emergency Communications This division is the first point of contact for the citizens to reach public safety emergency responders 24 hours a day, seven days a week throughout Greensboro and Guilford County. The division provides dispatch services for the Greensboro Police, Greensboro Fire, Guilford County EMS, Guilford County Sheriff, and Guilford County Fire. This division also provides after-hour emergency contact for multiple City departments and is involved in city-wide emergency coordination.

Appropriation

5,694,963

6,350,886

6,694,979

6,864,589

Full Time Equivalent Positions

93

93

93

93

Support Services The Support Services Division is responsible for the acquisition, configuration and maintenance of computer, server and network equipment and all information technology equipment and services. These systems include network, CAD and mobile data network, and all associated software systems. This group is also responsible for the CPE, automated call distribution system, and logging recorder systems. This division provides after hour on call duties for the department.

Appropriation

519,786

535,573

609,837

618,586

Full Time Equivalent Positions

2.8

2.8

2.8

2.8

IT Public Safety

This division focuses on the complex issues of compliance and leverages technology that can be used within both the Police and Fire Departments while ensuring the technical standards are consistent with that of the organization’s best practice.

Appropriation

0

2,960,013

2,963,979

3,009,046

Full Time Equivalent Positions

0

0

7

7

Departmental Objectives

 Provide exceptional customer service via EMD and EFD protocol compliance per year.  Maintain and/or exceed national standards for employee training.  Decrease call processing time for emergency responders.  Increase responsiveness for timely processing of public information requests.  Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, ISO.

PERFORMANCE MEASURES

2015-16

2016-17

2017-18

2018-19

Actual

Budget

Adopted

Projected

Workload Measures  Number of monthly educational contacts

61.0

50.0

50.0

50.0

 Number of people contacted via educational events

4,271

2,000

2,000

2,000

 Total calls dispatched

429,942

440,235

440,235

440,235

 Number of in-service training sessions

6

6

6

6

Efficiency Measures  Seconds to dispatch law high priority calls (120 seconds goal)

116 sec

118 sec

118 sec

118 sec

111