FINAL ADOPTED BUDGET FY2022-23

NETWORK SERVICES FUND

Actual 2020-21

Budget 2021-22

Adopted 2022-23

Projected

2023-24

Expenditures by Type Personnel Costs Maintenance & Operations Capital Outlay

2,438,310 11,891,768 4,650,000 18,980,078 17,381,841 1,598,237 18,980,078

2,202,129 10,189,281 2,594,241 14,985,651 15,680,037 1,237,445 16,917,482

2,354,315 11,535,218 4,650,000 18,539,533 17,633,406 906,127 18,539,533

2,462,591 11,896,888 4,650,000 19,009,479 17,381,841 1,627,638 19,009,479

Total

Revenues by Type Other Revenues Appropriated Fund Balance

Total

Departmental Objectives  Maintain a robust network and enterprise systems to provide future growth.  Increase application development throughput by migrating all development to a Service Oriented Architecture.  Increase tranparency through our open data program.  Engage in Smart City initiatives to enrich community services.  Deliver excellent customer service.  Increase IT capacity to meet business objectives in timely manner.  Be a business partner and innovator.  Establish strong IT Governance.  Cloud First Infrastructure-as-a-Service & Software-as-a-Service.

Performance Measures

Adopted 2022-23

Actual

Budget 2021-22

Projected 2023-24

2020-21

Workload Measures  Percent of Service Desk Tickets Closed within 3 days

90% 90% 450 27%

90% 90% 400 35%

90% 90% 450 27%

90% 90% 450 27%

 Percent of First Time Resolutions

 Monthly Service Calls

 Percent of Calls Entered From Portal

7%

5%

7%

7%

 Abandon Call Rate

80% 100%

95% 100%

80% 100%

80% 100%

 Percent of Leased Equipment Deployed within 30 Days  Percent of Leased Equipment Received within 24 Hours of Delivery  Network Items Expired > 90 days, No Replacement or Return Request

20

20

20

20

Budget Highlights: The FY 22-23 Adopted Budget is increasing by $440,545, or 2.4%.  The FY 22-23 budget includes an increase of $550,000 for Office 365 contract increases and two-factor authentication requirement.  The FY 22-23 budget includes a recalculation to the Information Technology Fee Model impacting most customer departments.

Adopted 2022-23 Budget

88