FINAL ADOPTED BUDGET FY2022-23

GUILFORD METRO COMMUNICATIONS FUND Actual 2020-21 Budget 2021-22

Adopted 2022-23

Projected 2023-24

Expenditures by Type Personnel Costs Maintenance & Operations Capital Outlay Revenues by Type User Charges Other Revenues Interfund Transfers Appropriated Fund Balance

9,139,499 4,452,745 - 13,592,244 3,561,898 378,273 8,767,006 885,067 13,592,244

7,690,309 3,876,933 1,913,239 13,480,481 3,155,791 2,435,278 8,109,234 701,217 14,401,520

8,740,238 4,219,072 - 12,959,310 3,329,930 580,865 8,345,933 702,582 12,959,310

9,267,551 4,545,537 - 13,813,088 3,625,833 378,273 8,985,627 823,355 13,813,088

Total

Total

Departmental Objectives  Decrease call processing time for emergency responders.  Increase responsiveness for timely processing of public information requests.  Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, ISO.  Maintain and/or exceed national standards for employee training.  Provide exceptional customer service via EMD and EFD protocol compliance per year.

Performance Measures

Adopted 2022-23

Actual 2020-21

Budget 2021-22

Projected 2023-24

Workload Measures  Number of monthly educational contacts  Number of people contacted via educational events  Total calls dispatched  Number of in-service training sessions Efficiency Measures  Seconds to dispatch law high priority calls (150 seconds goal) Effectiveness Measures  Percentage of 911 calls answered within 10 seconds or less  Percentage of non-emergency calls answered within 15 seconds or less  Percentage of Fire calls dispatched within 64 seconds  Percentage of public record requests processed within two days or less of initial request  ACE Accreditation Met - EMD (Medical)  ACE Accreditation Met - EFD (Fire) *Due to COVID-19 public contact and in-person training was not possible.

55

25 735 414,057 6

55

55

3,000

3,000

3,000

440,000

440,000

440,000

6

6

6

150 sec

186 sec

150 sec

150 sec

98% 95% 90% 95% YES YES

99% 97% 86% 95% YES YES

98% 95% 90% 95% YES YES

98% 95% 90% 95% YES YES

Budget Highlights:

The FY 22-23 Adopted Budget is increasing by $632,934, or 4.9%.  The FY 22-23 budget includes $165,500 for implementation of employee night shift differential pay.

Adopted 2022-23 Budget

135