FINAL ADOPTED BUDGET FY2022-23

TRANSIT SYSTEM (GTA) FUND

Departmental Objectives  Work with GTA's new transit contractor to continue to provide the citizens of Greensboro with a safe, efficient, reliable and affordable transit service by improving accessibility to employment, recreation, education, retail centers, and cultural attraction sites.  Implement the new GDOT organizational structure change to enhance customer service efficiency and effectiveness by independently managing two call centers to support customer service functions for the Public Transportation Division. The Depot Customer Service Call Center will address all fixed route customer service related issues and the Access GSO Call Center will address all paratransit related customer service related issues.  Revise the HEAT Program with our partners NCA&T, UNCG, and Bennett College.  Ongoing monitoring to ensure compliance relating to all federal, state, and local requirements.  Ensure effective oversight and management of all third-party contracts for compliance.  Implement key strategies identified in the GDOT Work Plan.  Enhance regional mobility transportation service through more effective communication and collaboration with other transit providers relating to short and long-term transit planning.  Monitoring of existing transit related technologies, and research to determine new technology innovations that improves the overall reliability and efficiency of GTA's transit services.  Re-Launch GTA's Corporate Connections Program with local businesses, agencies, and civic organizations.  Implement service recommendations from the ADA Operational Analysis for GTA's Access GSO Paratransit Program.  Issue an RFP to update the Mobility Greensboro 2040 Long Range Plan.  Implement Year-2 fare increase for Access GSO service effective January 1. 2023.  Continue efforts to partner with UZURV to provide Access GSO Premium ADA riders with service outside of the ADA 3/4 mile service area.  Initiate GTA's "Better Bus Stop Program."  Launch a demonstration Downtown Trolley Service from the City's Participatory Budget Process.

Performance Measures

Adopted 2022-23

Actual

Budget 2021-22

Projected 2023-24

2020-21

Efficiency Measures  Fixed Route passengers per service hour  Fixed Route cost per passenger  Paratransit passengers per service hour  Paratransit cost per passenger

24.00 $3.70

11.30 $8.95

24.00 $3.70

24.00 $3.70

3.0

2.0

3.0

3.0

$33.00

$33.60

$33.00

$33.00

Effectiveness Measures  Percent of fare cost recovery for fixed route service  Percent of fare cost recovery for paratransit service

22%

9% 3%

21%

22%

4%

4%

4%

Budget Highlights: The FY 22-23 Adopted Budget is increasing by $2,844,960, or 11.3%.  The Greensboro Transit Agency is being reorganized as a department and will no longer be administered by the Transportation Department. One (1) FTE Transit Director will be added during FY 22-23.  Nine (9) full-time and five (5) part-time customer service and call center positions will be added effective July 1, 2022. These positions were previously included as part of the contracted transit provider contract and will now be City employees.  The budget includes a planned Access GSO rate increase from $2.00 to $2.50, effective January 1, 2023.

 FY 22-23 includes the reinstatement of General Fund sales tax support totaling $2 million.  The budget maintains the portion of the property tax rate designated for transit at 3.5 cents.

Adopted 2022-23 Budget

103