FINAL ADOPTED BUDGET FY2021-22

NETWORK SERVICES FUND

Actual 2019-20

Budget 2020-21

Adopted 2021-22

Projected

2022-23

Expenditures by Type Personnel Costs Maintenance & Operations Capital Outlay

2,354,315 11,535,218 4,650,000 18,539,533 17,633,406 906,127 18,539,533

2,088,875 10,496,967 - 12,585,842 18,010,407 1,053,009 19,063,416

2,281,911 10,998,068 4,650,000 17,929,979 16,903,320 1,026,659 17,929,979

2,421,846 11,538,034 4,650,000 18,609,880 17,633,406 976,474 18,609,880

Total

Revenues by Type Other Revenues Appropriated Fund Balance

Total

Departmental Objectives  Maintain a robust network and enterprise systems to provide future growth.  Increase application development throughput by migrating all development to a Service Oriented Architecture.  Increase tranparency through our open data program.  Engage in Smart City initiatives to enrich community services.  Deliver excellent customer service.  Increase IT capacity to meet business objectives in timely manner.  Be a business partner and innovator.  Establish strong IT Governance.  Cloud First Infrastructure-as-a-Service & Software-as-a-Service.

Performance Measures

Adopted 2021-22

Actual

Budget 2020-21

Projected 2022-23

2019-20

Workload Measures  Percent of Service Desk Tickets Closed within 3 days

90% 90% 450 27%

84% 94% 438 19% 13% 93%

90% 90% 400 35%

90% 90% 450 27%

 Percent of First Time Resolutions

 Monthly Service Calls

 Percent of Calls Entered From Portal

7%

5%

7%

 Abandon Call Rate

80% 100%

95% 100%

80% 100%

 Percent of Leased Equipment Deployed within 30 Days  Percent of Leased Equipment Received within 24 Hours of Delivery  Network Items Expired > 90 days, No Replacement or Return Requested

100%

20

27

26

20

Budget Highlights: The FY 21-22 Adopted Budget is increasing by $609,554, or 3.4%.  The budget includes the implementation of a new chargeback model for internal services to departments for network fees.  In FY 20-21, the department successfully rolled out Microsoft Teams to support a rapid transition to remote work for City employees.  For FY 21-22, the department included $180,000 to support the City’s transition to Microsoft Office 365.

Adopted 2021-22 Budget

84