FINAL ADOPTED BUDGET FY2021-22

GUILFORD METRO COMMUNICATIONS FUND Actual 2019-20 Budget 2020-21

Adopted 2021-22

Projected 2022-23

Expenditures by Type Personnel Costs Maintenance & Operations

8,740,238 4,219,072 12,959,310 3,329,930 580,865 8,345,933 702,582 12,959,310

7,788,832 4,010,58 0 11,799,41 2 3,284,587 534,631 7,955,503 585,278 12,359,999

8,419,816 4,083,943 12,503,759 3,158,730 555,626 8,109,234 680,169 12,503,759

8,933,346 4,219,408 13,152,754 3,374,886 580,865 8,432,985 764,018 13,152,754

Total

Revenues by Type User Charges Other Revenues Interfund Transfers Appropriated Fund Balance

Total

Departmental Objectives  Decrease call processing time for emergency responders.  Increase responsiveness for timely processing of public information requests.  Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, ISO.  Maintain and/or exceed national standards for employee training.  Provide exceptional customer service via EMD and EFD protocol compliance per year.

Performance Measures

Adopted 2021-22

Actual 2019-20

Budget 2020-21

Projected 2022-23

Workload Measures  Number of monthly educational contacts  Number of people contacted via educational events  Total calls dispatched  Number of in-service training sessions Efficiency Measures  Seconds to dispatch law high priority calls (150 seconds goal) Effectiveness Measures  Percentage of 911 calls answered within 10 seconds or less  Percentage of non-emergency calls answered within 15 seconds or less  Percentage of Fire calls dispatched within 64 seconds  Percentage of public record requests processed within two days or less of initial request  ACE Accreditation Met - EMD (Medical)  ACE Accreditation Met - EFD (Fire) *Due to COVID-19 public contact and in-person training was not possible.

55

27 2,354 420,098 3

55

55

3,000

3,000

3,000

440,000

440,000

440,000

6

6

6

150 sec

161 sec

150 sec

150 sec

98% 95% 90% 95% YES YES

99% 96% 91% 95% YES YES

98% 95% 90% 95% YES YES

98% 95% 90% 95% YES YES

Adopted 2021-22 Budget

134