FINAL ADOPTED BUDGET 2020-2021

NETWORK SERVICES FUND Network Services: Provides support for all networked workstations including hardware, operating systems and application software. Installs and maintains critical servers and systems including applications, ERP, anti-virus, email, file sharing and Intranet, as well as network security and the network infrastructure. Also provides user training for computer applications such as Microsoft Office. Designs and delivers technical training courses for both desktop and enterprise software solutions in a classroom setting and creates e-learning tutorials. Collaborates with other departments within the organization to develop curriculums and delivery mechanisms that meet each workforce group’s distinct needs. IT Security: Develops and implements information security controls to protect the confidentiality, integrity, and availability of City of Greensboro systems and information, and ensures compliance with data privacy laws and industry regulations. In addition, IT Cyber Security develops and implements frameworks for categorizing data collected, stored, and managed by the City of Greensboro, and securing this data from risks including unauthorized access, modification, disclosure, and use. Web Development: This division provides support and management over the City’s external and internal website. The goal of this division is to enhance the City of Greensboro’s web presence by providing an updated, compelling visual design and information architecture, while meeting the needs of internal users and residents and businesses. Telecom: Provides Voice Over Internet Protocol (VOIP) telephone services to all City of Greensboro departments including installation of various telecommunications systems, installation of digital signage, IP video implementations, and support for mobile devices.

Actual 2018-19

Budget 2019-20

Adopted 2020-21

Projected

2021-22

Expenditures by Program Network Services IT Security Web Development Telecom

15,935,432 770,204 142,976 1,081,367 17,929,979

12,499,163 499,688 105,862 1,014,978 14,119,691

14,505,228 546,904 139,405 996,694 16,188,231

15,822,037 775,845 144,295 1,088,405 17,830,582

Total

Actual 2018-19

Budget 2019-20

Adopted 2020-21

Projected 2021-22

Full-time Equivalents by Program Network Services IT Security Web Development Telecom

15.65 2.00 1.00 3.00 21.65

15.65 1.00 1.00 3.00 20.65

16.65 1.00 1.00 3.00 21.65

15.65 2.00 1.00 3.00 21.65

Total

Adopted 2020-21 Budget

83