FINAL ADOPTED BUDGET 2020-2021

HUMAN RELATIONS

Departmental Objectives  Respond to all inquiries and requests for technical assistance within 48 hours.  Investigate complaints of discrimination and respond to residents’ concerns in accordance with the City’s ordinance.  Promote access to City services and programs for individuals with limited English proficiency through the City’s Language Access Plan.  Ensure that all deadlines in Print Shop and Mail Room are met.  Provide advisory and consulting services to businesses through departmental programs in support of economic development.  Participate in and support youth programs that provide progressive core value and character development activities.  Provide assistance to the Human Relations Commission and the Commission on the Status of Women.

Performance Measures

Adopted 2020-21

Actual

Budget 2019-20

Projected 2021-22

2018-19

Workload Measures  Number of complaints conciliated

7

3

2

7

1,177

1,168

1,200

1,201

 Number of requests for assistance received yearly  Number of programs affirmatively furthering fair housing

14

11

7

14

Efficiency Measures  Percent of programs conducted yearly without general fund expenditures  Percent of requests for technical assistance responded to within 48

85% 98%

85% 98%

85% 98%

85% 98%

hours  Percent of complaints requiring full investigating yearly

84%

83%

84%

85%

Budget Highlights: The FY 20-21 Adopted Budget is increasing by $41,833, or 8.6%.  The budget includes reductions in contributions to nongovernmental agencies and seminar and training expenses , totaling $16,000 , to address projected revenue shortfalls due to COVID-19.  The budget includes an increase of one (1) FTE position, an Office Assistant. This temporary position is a fellow with the NC Lead program at the University of North Carolina School of Government.

Adopted 2020-21 Budget

72