FINAL ADOPTED BUDGET 2020-2021

GRAPHIC SERVICES FUND

Departmental Objectives  Maintain customer satisfaction rating of no less than 90%.  Maintain cost of waste and re-runs due to errors at no more than 2% of monthly billings.  Ensure that all deadlines in Print Shop and Mail Room are met.

Performance Measures

Adopted 2020-21

Actual 2018-19

Budget 2019-20

Projected 2021-22

Workload Measures  Number of printed images Efficiency Measures  Percent of waste and reprints  Percent of deadlines met Effectiveness Measures  Percent of customer satisfaction

6,000,000

5,140,477

6,000,000

6,000,000

1% 99%

<1% 99%

1% 99%

1% 99%

98%

99%

98%

98%

Budget Highlights: The FY 20-21 Adopted Budget is increasing by $28,865, or 2.8%.

Adopted 2020-21 Budget

70