FINAL ADOPTED BUDGET 2020-2021
GUILFORD METRO COMMUNICATIONS FUND Actual 2018-19 Budget 2019-20
Adopted 2020-21
Projected 2021-22
Expenditures by Type Personnel Costs Maintenance & Operations Capital Outlay Revenues by Type User Charges Other Revenues Interfund Transfers Appropriated Fund Balance
8,419,816 4,083,943 - 12,503,759 3,158,730 555,626 8,109,234 680,169 12,503,759
7,178,69 7 3,593,749 6,111 10,778,55 7 3,088,870 383,804 7,207,921 253,304 10,933,899
7,889,234 4,157,966 - 12,047,200 3,262,872 354,970 7,955,503 473,855 12,047,200
8,638,014 4,155,018 - 12,793,032 3,287,626 561,387 8,312,240 631,779 12,793,032
Total
Total
Departmental Objectives Decrease call processing time for emergency responders. Increase responsiveness for timely processing of public information requests. Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, ISO. Maintain and/or exceed national standards for employee training. Provide exceptional customer service via EMD and EFD protocol compliance per year.
Performance Measures
Adopted 2020-21
Actual
Budget 2019-20
Projected 2021-22
2018-19
Workload Measures Number of monthly educational contacts Number of people contacted via educational events
55
50
55
55
3,000
5,918
3,000
3,000
440,000
442,072
440,000
440,000
Total calls dispatched
6
6
6
6
Number of in-service training sessions
Efficiency Measures Seconds to dispatch law high priority calls (150 seconds goal) Effectiveness Measures Percentage of 911 calls answered within 10 seconds or less Percentage of non-emergency calls answered within 15 seconds or less Percentage of Fire calls dispatched within 64 seconds Percentage of public record requests processed within two days or less
150 sec
159 sec
150 sec
150 sec
98% 95% 90% 95% YES YES
99% 96% 90% 95% N/A N/A
98% 95% 90% 95% YES YES
98% 95% 90% 95% YES YES
of initial request ACE Accreditation Met - EMD (Medical) ACE Accreditation Met - EFD (Fire)
Adopted 2020-21 Budget
133
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