Cisco IP 7960 Phone Help.fmb
Cisco IPPhone 7960 and7940 SeriesUser Guide
CorporateHeadquarters CiscoSystems, Inc. 170West TasmanDrive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100
CustomerOrderNumber: DOC-7810182= Text Part Number: 78-10182-07
CONT ENT S
IntroducingYour Cisco IPPhone 1-1 ARoadMap toYour Cisco IP Phone 1-1
CHAPTER 1
How toUse theHandset, Speakerphone, andHeadset 2-1 Using theHandset 2-1 Using theSpeakerphone 2-2
CHAPTER 2
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Using theHeadset 2-2
Plugging in theHeadset 2-2 Headset Safety Considerations 2-4 Adjusting theHandset, Speakerphone, andHeadset Volume 2-5
PlacingaCall andOtherBasicPhoneTasks 3-1 Making TelephoneCalls 3-1 Placing aCall 3-2 Answering aCall 3-3
CHAPTER 3
Ending aCall 3-3 Muting aCall 3-3 Putting aCall onHold 3-3 Transferring aCall 3-4 Redialing aNumber 3-4 Parking aCall 3-5 UsingCall Pickup 3-5
How to PickUpCallsWithinYour Group 3-6 How to PickUpCallsOutside of Your Group 3-6
UsingCall Forwarding 3-7 SettingUpCall Forwarding onYour Phone 3-8 HowCall ForwardingWorkswithYour VoiceMail System 3-9 MakingConferenceCalls 3-9 Placing aConferenceCall 3-10 ConferenceCall Tips 3-10 Meet-MeConferenceCalls 3-11 Establishing aMeet-MeConference 3-11 Joining aMeet-MeConference 3-11 Adjusting theRinger Volume 3-12
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GettingStartedwith FeatureButtons 4-1 Tips for Using the LCDScreen 4-2 Using theServices Button 4-3
CHAPTER 4
Using the ExtensionMobility Service 4-3
How to Log in to ExtensionMobility 4-4 How to LogOut of ExtensionMobility 4-5 How toChangeYour ExtensionMobility PIN 4-6 EstablishingCisco IP PhoneServices 4-6 How to LogOn to theUser OptionsWeb Pages 4-7 How toSubscribe toServices 4-7 How toChange or EndSubscriptions 4-9 ManagingYour Personal Address Book 4-10
Creating aNewAddress Book Entry 4-10 Searching for anAddress Book Entry 4-11 Deleting anAddress Book Entry 4-12 Assigning Fast Dial Codes to PhoneNumbers 4-12 Using theMessages Button 4-14
SettingUpVoiceMail 4-15 AccessingVoiceMail 4-15 Using theSettings Button 4-15
Changing the LCDContrast 4-16 Changing theRinger Sound 4-16 AccessingNetwork ConfigurationData 4-17 AccessingStatusData 4-18
Using theDirectories Button 4-18
Viewing or Dialing from aDirectory 4-19
Using the ? Button for Instant Help 4-20
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CustomizingYour PhoneorDeviceProfile from theUserWebPages 5-1 What YouCan do from theUser OptionsWeb Pages 5-1 How toSet UpYour SpeedDial Buttons 5-2 How toSet UpCall ForwardingWhenNot at Your Phone 5-3 How toCancel Call Forwarding 5-5 How toAdjust theMessageWaiting Indicator Light 5-5 How toChange theDefault Language 5-6 Changing the Language for theUser OptionsWeb Pages 5-7 Changing the Language for the Phone LCDScreen 5-8
CHAPTER 5
Using theCisco IPPhone7914ExpansionModule 6-1 Understanding ExpansionModule Features 6-2 How toGetMore Information 6-3
CHAPTER 6
Safety Information A-1 SafetyNotices A-1
APPENDIX A
INDEX
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CHAP T E R
IntroducingYourCisco IPPhone
Your Cisco IP Phone is a full-feature telephone that provides voice communication over an IP (Internet Protocol) network. This phones functions much like a traditional analogphone, allowingyou toplace and receive telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voicemail access. Your Cisco IPPhone offers features that might surprise you. Because it is part of an IP network, your Cisco IPPhone can provide not only telephony services, but data services, too—including up-to-the-minute information from the Internet through anExtensibleMarkupLanguage (XML)-based application. In a nutshell, your Cisco IPPhone provides awhole range of communication features that you could not expect from a traditional telephone.
ARoadMap toYourCisco IPPhone
Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related features.
Theonlydifferencebetweenphones in theCisco IP Phone 7960 series and the 7940 series is the number of available line or speed dial buttons. The Cisco IP Phone 7940 series has two and the 7960 series has six.
Note
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ARoadMap toYour Cisco IPPhone
Figure1-1 Cisco IPPhone7960Series
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Figure1-2 Cisco IPPhone7940Series
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1
Handset with indicator light
Functions like a traditional handset. The light strip at the topof the handset blinkswhen the phone rings and can be set to remain lit when you receive a voicemail message.
2 LCD screen Displays features such as the time, date, your phone number, caller ID, line/call status and soft key tabs. 3 Cisco IPPhone model type Indicates your Cisco IP Phonemodel. 4 Line or speed dial button Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two.
5
Footstand adjustment Directories button
Allows you to adjust the angle of the phone base.
6
Provides access to call histories and directories.
7
? button
Displays help on your LCD screen for a phone button or function.
8 Settings button Provides access tophone settings suchas contrast and ring sound, network configuration, and status information.
9 Speaker button Toggles the speaker on or off.
10 Mute button Toggles themute on or off.
11 Headset button Toggles the headset on or off.
12 Volume button Increases or decreases volume for the handset, headset, or speakerphone (dependinguponwhich is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD contrast.
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ARoadMap toYour Cisco IPPhone
13 Services button Provides access to phone services (if available).
14 Messages button
Provides access to amessage system (if available).
15 Navigation button
Enables you to scroll through text and select features displayed on the LCD screen.
16 Dial pad 17 Soft keys
Works exactly like the dial pad on a traditional telephone. Enableyou toengageanyof the functionsdisplayedon the corresponding LCD tabs. Soft keys point to feature options displayed along the bottom of your LCD screen. Soft keys change depending on the status of your phone. For example, you can see one set of soft keyoptionswhen you pick up the handset, and another set when the phone is not in use.
The features available on a Cisco IP Phone depend upon the call processing environment (or “protocol”) that the IPPhone uses. YourCisco IPPhone uses the Cisco CallManager call processing environment. The information in this guide is specific to CiscoCallManager.
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CHAP T E R
How toUse theHandset, Speakerphone, andHeadset
There are three tools you can use to place and answer calls—the handset, the speakerphone, and a headset. These sections describe their use and how to adjust the volume for each: • Using theHandset, page 2-1 • Using the Speakerphone, page 2-2 • Using the Headset, page 2-2 • Adjusting theHandset, Speakerphone, andHeadset Volume, page 2-5
Using theHandset
The handset on your Cisco IPPhone functions in the sameway as a handset on a traditional phone. To place and answer calls with the handset, simply lift the handset. To hang up, place the handset back in its cradle. To switch from the handset to the speakerphone, press the Speaker button on the front of your phone during a call, then hang up the handset.
The light strip at the topof your handset blinkswhenyour phone rings and can be set to remain litwhenyou receive a newvoicemailmessage. See the “How toAdjust theMessageWaiting Indicator Light” section on page 5-5 .
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Chapter 2 How toUse theHandset, Speakerphone, andHeadset
Using theSpeakerphone
Using theSpeakerphone
Toplace and answer calls using the speakerphone, press the Speaker button. You can use the speakerphone in conjunctionwith all of the features on your Cisco IP Phone. To switch from speakerphone to handset during a call, simply lift the handset.
Using theHeadset
Toplace and answer calls using a headset, plug an approvedheadset into the back of the phone base and press the Headset button on the front of your phone. You can use the headset in conjunctionwith all of the features on your Cisco IP Phone, including theVolume andMute buttons. Use these buttons to adjust the volume to the ear piece and tomute the speech path from the headset microphone. The phones in theCisco IPPhone 7960 and 7940 series support four- or six-wire headset jacks. For information about purchasing headsets, see the following URLs: • http://cisco.getheadsets.com • http://vxicorp.com/cisco
This section covers the following topics: • Plugging in theHeadset, page 2-2 • Headset Safety Considerations, page 2-4
Plugging in theHeadset
Figure 2-1 illustrates the headset port and other cable connection ports on the Cisco IP Phone 7960 and 7940 series phones.
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Using theHeadset
Figure2-1 Cisco IPPhone cable connections
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Using theHeadset
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Network port (10/100 SW)
Access port (10/100 PC)
Handset port Headset port
You can find instructions about connecting the Cisco IP Phone to a power source in the guide that ships with your phone: At aGlance Cisco IPPhone 7960 and 7940 Series. Contact your system administrator for additional help.
Note
HeadsetSafetyConsiderations
Read these notices before using a headset with your Cisco IP Phone.
Read the installation instructionsbeforeyouconnect thesystem to itspower source.
Warning
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuseor circuit breaker no larger than 120 VAC, 15AU.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
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Adjusting theHandset, Speakerphone, andHeadset Volume
Adjusting theHandset, Speakerphone, andHeadset Volume
Follow these steps to adjust the volume on the handset, speakerphone, or headset.
Procedure
Press the up or down Volume buttonwhen the handset, speakerphone, or headset is in use.
Step 1
Note If you press theVolume buttonwhen none of these are in use, you are adjusting the ringer volume. For details, see the “Adjusting theRinger Volume” section on page 3-12 . To save this volume setting for future calls, press the Save soft key. The volume for the handset, speakerphone, and headset will default to the previously savedvolume levelwith eachnewphone call. If you adjust the volume during a call without pressing Save , you are changing the volume level only for the duration of that particular call; on subsequent calls, the volume level will revert to the previously saved setting.
Step 2
Youmust adjust the volume for the handset, speakerphone, and headset individually.
Note
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PlacingaCall andOtherBasicPhone Tasks
Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how toperform these basic tasks onyour Cisco IPPhonemodel 7960 or 7940:
• Making Telephone Calls, page 3-1 • Using Call Forwarding, page 3-7 • MakingConference Calls, page 3-9 • Adjusting the Ringer Volume, page 3-12
MakingTelephoneCalls
These sections describe how you can place, answer, or otherwisemanage a telephone call: • Placing a Call, page 3-2 • Answering a Call, page 3-3
• Ending a Call, page 3-3 • Muting a Call, page 3-3 • Putting a Call onHold, page 3-3 • Transferring a Call, page 3-4 • Redialing aNumber, page 3-4
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Chapter 3 PlacingaCall andOther BasicPhoneTasks
MakingTelephoneCalls
• Parking a Call, page 3-5 • Using Call Pickup, page 3-5
PlacingaCall
You can place a call with your Cisco IP Phone in any of the followingways: • Lift the handset and dial the number. • Press the line button that corresponds with your extension and dial the number that youwant to reach. • Press the NewCall soft key and dial the number. • If you are using a headset, press the Headset button and dial the number. • If you are using the speakerphone, press the Speaker button and dial the number. • If youhaveestablished speeddial numbers, press a Speeddial button toplace a call to the corresponding number. See the “How toSet UpYour SpeedDial Buttons” section on page 5-2 for details. • Press the Dial soft key after selecting a number from one of several available directories. See the “Using theDirectories Button” section on page 4-18 for details. • Press the Redial soft key to automatically place a call to themost recently dialed number.
To locate buttons, keys, and other parts on your phone, refer to the “ARoad Map toYour Cisco IP Phone” section on page 1-1 .
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MakingTelephoneCalls
AnsweringaCall
To answer an incoming call: • Lift the handset. • If you areusingaheadset, press the Headset button, thenpress the line button of the incoming call. • To use the speakerphone, press the Answer soft key or the Speaker button.
EndingaCall
To end a call: • Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key. • If you are using the speakerphone, press the Speaker button or the EndCall soft key.
MutingaCall
You canmute the handset, headset, or speakerphone during a call. Themute feature temporarilydisables your phone’smicrophone.Muteprevents thepartyor parties on the other end of the line from hearing you, but does not interferewith your ability to hear them. Tomute a call, press the Mute button. To disengagemute, press Mute again.
PuttingaCall onHold
Whenyouput a call onhold, thecall remains active even thoughyou and theother party cannot hear one another. You can answer other callswhile a call is on hold.
Engaging theHold feature generatesmusic or a beeping tone. For this reason, avoid putting a conference call on hold.
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MakingTelephoneCalls
• To put a call on hold, press the Hold soft key. • To return to the call, press the Resume soft key. • If multiple calls are on hold, use theNavigation button to select the desired call before you press Resume . • Ifmultiplecalls onmultiple lines areonhold, press the line button for the line towhich youwant to switch and use the Navigation button to select the desired call. Press Resume . If you cannot use the Navigation button because only one line displays on your phone’s LCD screen, press the line button next to the call that youwant to resume. If your phoneopens anew lineat this point, press the EndCall soft key to return to the desired call.
TransferringaCall
Follow these steps to transfer a call to another phone.
Procedure
During a call, press the Trnsfer soft key. This puts the call on hold.
Step 1
Dial the number or office extension towhich youwant to transfer the call.
Step 2
When it rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer . If you are using a handset, hang up. If the party refuses the call, press the Resume soft key to return to the original call.
Step 3
Step 4
RedialingaNumber
To redial themost recently dialed number, press the Redial soft key. Doing so without lifting the handset activates the speakerphone or headset. To redial anumber from a lineother thanyour primary line, select thedesired line button and then press Redial .
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ParkingaCall
Park a call when youwant to store the call and then retrieve the call from another phone in theCiscoCallManager system (for example, a phone in someone else’s office or in a conference room). Call park numbers are pre-configured for this purpose by your system administrator. Follow these steps to park a call.
Procedure
During an active call, press the more soft key until you see the Park tab.
Step 1
Press Park . The LCD screen displays the special call park number at which the call is stored. If the screen does not display a call park number, the call park feature is not available to you. Make a note of the call park number, then hang up. The call is parked at that number, allowing you to retrieve it from another phone. To retrieve the parked call from any phone in theCiscoCallManager system, dial the call park number at which the call is parked.
Step 2
Step 3
Step 4
You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.
Note
UsingCallPickup
You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature. There are two types of call pickup available on the Cisco IP Phone, as described in these topics:
• How to PickUp CallsWithinYour Group, page 3-6 • How to PickUp Calls Outside of Your Group, page 3-6
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MakingTelephoneCalls
Call pickup and group call pickup are optional features configured by your system administrator; your phone does not support these features by default.
Note
How toPickUpCallsWithinYourGroup
Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your groupmight contain co-workers in neighboring offices or cubes. Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.
Procedure
Press any available line button on your Cisco IP Phone.
Step 1
Press the PickUp soft key. The call now rings on your phone.
Step 2
Answer the incoming call.
Step 3
If there ismore thanone incomingcall involvedwhenyouactivatecall pickup, the first unanswered call will ring at your phone.
Tip
How toPickUpCallsOutsideofYourGroup
Group call pickup allows you topickup incoming callswithin your owngroupor in other groups. A “group”might contain co-workers in neighboring offices or cubes. Youmust dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.
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UsingCall Forwarding
Procedure
Press any available line button.
Step 1
Press the GPickUp soft key.
Step 2
Dial the required call pickup group number.
Step 3
Answer the incoming call that is redirected to your phone.
Step 4
To pick up a call using a different call pickup group number, hang up and begin again at Step 1.
Step 5
If there ismore than one incoming call involvedwhen you activate group call pickup, you receive the first unanswered call. If there is nounanswered call in the group, or if youdial an invalidgroupnumber, you receive a fast busy tone.
Tip
UsingCall Forwarding
Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number. Use call forwarding to: • Send incoming calls to another number—Use call forwarding to send your calls to another number where you can answer the calls (for example, if you are going to be working in an alternate office). • Send incoming calls directly tovoicemail—Use call forwarding to sendyour calls straight to your voicemail system. Your deskphone does not ringwhen calls are routed to your voicemail through the call forwarding feature. Call forwarding can send your calls to another IPPhone or to a traditional analog phone. This section covers these topics: • SettingUp Call Forwarding onYour Phone, page 3-8 • HowCall ForwardingWorks withYour VoiceMail System, page 3-9
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SettingUpCall ForwardingonYourPhone
Follow these steps to set up call forwarding on your phone.
Procedure
Press the CFwdAll soft key. You should hear two beeps.
Step 1
Enter the number towhich youwant to forward all of your calls.
Step 2
Note Be sure to enter the number exactly as youwould if youwere placing a call to that number. For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to numbers within your company. After you enter the number, an animated phone iconwith a flashing right arrow appears in the upper-right corner of the LCD screen. The LCD also displays a message confirming the number or extension towhich your calls are being forwarded.
To cancel call forwarding, press the CFwdAll soft key.
Step 3
• You can forward all calls from your phone to another phone even if you are not at the locationof yourCisco IPPhone. Todo this, youneed access to aweb page. For instructions, see the “How to Set UpCall Forwarding WhenNot at Your Phone” section on page 5-3 . • Youcanuse call forwarding to send all of your incoming calls directly toyour voicemail without causing your desk phone to ring. For instructions, see the “HowCall ForwardingWorks withYour VoiceMail System” section on page 3-9 .
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MakingConferenceCalls
HowCall ForwardingWorkswithYourVoiceMailSystem
Here are twoquestions that youmight have about using call forwardingwithyour existing voicemail system:
If I cannot answer acall that I have forwarded toanother number,will thecall get re-routed tomy voicemail system? Yes—as long as the forwarded call is not picked up by a person or amechanical answeringmachine.Althoughcall forwarding sends an incomingcall intended for your Cisco IPPhone to another number, your Cisco IPPhone does not relinquish the forwarded call unless the call is answered (in other words, picked up by a person or amechanical answeringmachine). Your Cisco IP Phone considers a forwarded call “unanswered” after a certain number of rings. Unanswered, forwarded calls are redirected to your voicemail system (if one is available). Can Iusecall forwarding tosendmycallsdirectly tovoicemail,without ringingmydesk topphone? Yes. Follow the procedure in the “SettingUp Call Forwarding onYour Phone” section on page 3-8 and enter the pilot number for your voicemail systemwhen you get to Step 3. The pilot number is the number that youwould normally dial to access your voicemail messages remotely (from a home phone or mobile phone, for example). If you do not know your pilot number, ask your system administrator to provide it.
MakingConferenceCalls
YourCisco IPPhone supports conference calls, enablingyou to talkwithmultiple parties at the same time.
This section covers the following topics: • Placing a Conference Call, page 3-10 • Conference Call Tips, page 3-10 • Meet-Me Conference Calls, page 3-11
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MakingConferenceCalls
PlacingaConferenceCall
Follow these steps to turn a call into a conference call.
Procedure
During a call, press the more soft key and then the Confrn soft key. Doing so automatically activates a new line and puts the first party on hold.
Step 1
Place a call to another number or extension.
Step 2
When thecall connects, press Confrn again toadd thenewparty to theconference call. Repeat these steps to add parties to the conference call.
Step 3
ConferenceCall Tips
• The conference call initiator can drop the last party that he or she added by pressing the RmLstC soft key. • To end a conference call, all but one partymust hang up. • Once the conference call initiator disconnects, no additional parties can be added. • Tomute a conference call, press Mute . • To put a conference call on hold, press the Hold soft key.
Engaging theHold feature generatesmusic or a beeping tone. For this reason, avoid putting a conference call on hold.
Note
• To place a conference call on the speakerphone, press the Speaker button. Press the Mute button tomute the speakerphone. The conference parties cannot hear you but you can hear them. • Press the Trnsfer soft key to transfer aconferencecall to another person.Dial the number towhich youwant to transfer the call and then press Trnsfer again. All parties will be transferred.
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Meet-MeConferenceCalls
Your Cisco IP Phone supportsMeet-Me conferences. AMeet-Me conference allows other callers to dial into the conference call. AMeet-Me conference requires a special conference numberwhich is pre-configured for this purpose by your system administrator. This section covers these topics: • Establishing aMeet-Me Conference, page 3-11 • Joining aMeet-Me Conference, page 3-11
EstablishingaMeet-MeConference
Follow these steps to establish aMeet-Me conference call.
BeforeYouBegin Contact your system administrator for thenecessaryMeet-Meconferencenumber or numbers.
Procedure
Press the more soft key twice to display the Meet-Me tab.
Step 1
Press the Meet-Me soft key.
Step 2
Dial theMeet-Me conference number.
Step 3
Follow the voice instructions to establish theMeet-Me conference.
Step 4
JoiningaMeet-MeConference
To join aMeet-Me conference, simply dial theMeet-Me conference number provided by theMeet-Me conference initiator. You are connected to the conference once the conference initiator has dialed in and established the conference. You do not need to press the Meet-Me soft key on your Cisco IP Phone.
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Adjusting theRinger Volume
Adjusting theRingerVolume
To change the volume used by the ringer, press the up or down Volume button while the handset is in its cradle. Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level. The ringer volume is automatically saved.
In addition to changing the ringer volume, you can also change the ringer sound . For instructions, see the “Changing the Ringer Sound” section on page 4-16 .
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GettingStartedwithFeatureButtons
Your Cisco IP Phone has five feature buttons: • Services button—Displays services on your phone’s LCD screen. These are services towhich you have already subscribed using the CiscoCallManager User Options web pages. • Messages button—Provides access to your voicemail message system. • Settings button—Displays network settings on your phone’s LCD screen, plus options for adjusting your phone’s ringer sound and LCD contrast. • Directories button—Displays various directories on your phone’s LCD screen, includingmissed, received, and placed calls. • The ? button—Displays helpful information about buttons and features.
To locate the feature buttons on your phone, see the “ARoadMap toYour Cisco IP Phone” section on page 1-1 .
Note
These sections provide instructions for using feature buttons: • Tips for Using the LCD Screen, page 4-2
• Using the Services Button, page 4-3 • Using theMessages Button, page 4-14 • Using the Settings Button, page 4-15
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Tips forUsing the LCDScreen
• Using the Directories Button, page 4-18 • Using the ? Button for Instant Help, page 4-20
Tips forUsing theLCDScreen
Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigatemenus and soft key options that display on your phone’s LCD screenwhen you press a feature button. • There are twoways to scroll throughmenu items: – Using the Navigation button—Press the Navigation button (this is the buttonwith the up anddown arrows) to select (or highlight) amenu item. Then press the Select soft key. – Using an ItemNumber—You can press the number key on your phone’s key pad that corresponds to the item number displayed on the LCD screen. For example, from the Settings menu, press 1 to reach the Contrastmenu, press 3 to reach theNetworkConfigurationmenu, and so on. Use thismethod to select anymenu item that has an item number to the left of it. • Press the Exit soft key to return to the previousmenu. • Soft keys correspond to the option tabs displayed along the bottom of your LCD screen. Soft keys change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use. • The >> soft key allows you to re-positionyour cursor. The << soft key allows you to delete a character or digit in an entry. Press the << soft key or the Delete soft key if youmake amistake or need to edit an entry.
You can change the default language (for example, English or French) that displays onyour phone’sLCD screen. For instructions, see the “Changing the Language for the Phone LCD Screen” section on page 5-8 .
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Using theServicesButton
Using theServicesButton
The Services button on your Cisco IP Phone works in tandemwith the CiscoCallManager User Options web pages: • First, use the web pages to subscribe toweb-based services. • Next, press the Services button on your phone to access your subscriptions. Information or menus are displayed on your phone’s LCD screen. See the “EstablishingCisco IPPhone Services” sectiononpage 4-6 formore information about subscribing to services. What are services?Services can consist of special phone features, such asFast Dials and ExtensionMobility, as well as information retrieved from theWeb through an ExtensibleMarkup Language (XML)-based application, such as movie listings, news headlines, or services specific to your company. Your system administrator determines the services that are available to you.
Tip
This section covers the following topics: • Using the ExtensionMobility Service, page 4-3 • Establishing Cisco IP Phone Services, page 4-6 • ManagingYour Personal Address Book, page 4-10 • Assigning Fast Dial Codes to PhoneNumbers, page 4-12
Using theExtensionMobilityService
Your system administrator might provide youwith a service called CiscoCallManagerExtensionMobility. This service allows you to associateyour phone number and user profilewith any Cisco IP Phone.When you use your extensionmobility personal identification number (PIN) to log in to a Cisco IP Phone, your assigned telephone number, and the settings that you have established from the CiscoCallManager User Optionsweb pages, are associated with that phone.
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For information about theUser Options web pages, see the “How to LogOn to the User OptionsWeb Pages” section on page 4-7 and the “What You Can do from theUser OptionsWeb Pages” section on page 5-1 . Extensionmobility can be useful in sales offices or other environments inwhich employees do not routinely conduct business in the same office space every day. Extensionmobility also allows you to conduct business from hotels that provide Cisco IP Phones. Your system administrator will inform you if this service is available to you. This section covers the following topics:
Note
• How to Log in to ExtensionMobility, page 4-4 • How to LogOut of ExtensionMobility, page 4-5 • How to ChangeYour ExtensionMobility PIN, page 4-6
How toLog in toExtensionMobility
To log in toCiscoCallManager ExtensionMobility, perform the following steps. Your system administrator provides youwith the necessary user ID and personal identification number (PIN).
Procedure
Press the Services button on your Cisco IP Phonemodel 7960 or 7940. The Services menu appears on your phone’s LCD screen. From the Servicesmenu, use theNavigation button to select the login option for extensionmobility. Then, press the Select soft key.
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Your system administrator chooses the name of the login option and logout option for your particular extensionmobility service. These optionsmight display on the Settings menu of your phone’s LCD screen as “login service” and “logout service,” for example.
Note
After selecting the login option, youwill be prompted to enter your user ID and PIN.
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Enter your user ID. To enter any letter on your LCD screen, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 keyone time for “a,” twice quickly for “b,” and three times quickly for “c.”After you pause, the cursor automatically advances to allow you to enter the next letter. Press the << soft key if youmake amistake. After entering your user ID, use theNavigation button to scroll down to the PIN prompt. Enter your PIN and press the submit soft key. The Cisco IP Phone towhich you have logged in now adopts your user profile information, including your speed dials and established services. The phone also becomes associatedwith your phone number. • If you are logged out of a Cisco IP Phone that has Cisco Extension Mobility Service configured for it, youwill not be able tomake calls or check voicemail messages from that phone until you log in. If you can hear a busy signal after pressing theMessages button or any key on the touch tone key pad, then youmust log in before using the phone. • You cannot log in to a phone that is off the hook. • Extensionmobilitymight automatically logyouout after a certain amount of time. This time limit is established by your system administrator. • Ring type, contrast settings, and volume settings are not maintained by your ExtensionMobility profile; configure these settings directly on the Cisco IP Phone. Press the Exit soft key to return to the previous screen.
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Tip
How toLogOut of ExtensionMobility
Whenyou are ready to logout of extensionmobility, press the Services buttonon your phone, then use the Navigation button to select the logout option for extensionmobility. Press the Select soft key. Press the Exit soft key to return to the previous screen.
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How toChangeYourExtensionMobilityPIN
TochangeyourExtensionMobilityPIN, use theCiscoCallManagerUserOptions web pages. You can also use these web pages to subscribe to other services. Follow these steps to change your ExtensionMobility PIN.
Procedure
Use yourWeb browser to access theURL for theUser Options web pages. The URL is provided by your system administrator. The CiscoCallManager User Options LogOn page appears. Enter your user ID and your password and click LogOn . Your user ID and password are provided by your system administrator. The CiscoCallManager User OptionsMenu page appears.
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Step 2
Click Change your PIN . The ChangeYour Personal IdentificationNumber page appears.
Step 3
Enter your current PIN and a new PIN in the required fields, then click Update . Whenyou are finished, click Return to theMenu or LogOff at thebottomof the page. See the “Establishing Cisco IP Phone Services” section on page 4-6 for more instructions on using the Services button.
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EstablishingCisco IPPhoneServices
In order to establish services so that they are displayed on your phone’s LCD screen, you need to use the CiscoCallManager User Options web pages. The following topics describe how to establish services with theUser Options web pages: • How to LogOn to the User OptionsWeb Pages, page 4-7 • How to Subscribe to Services, page 4-7 • How to Change or End Subscriptions, page 4-9
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How toLogOn to theUserOptionsWebPages
Follow these instructions to log on and to access themainmenu.
Procedure
Use yourWeb browser to access theURL provided by your system administrator. The CiscoCallManager User Options LogOn page appears. Enter your user ID and your password and click LogOn . Your user ID and password are provided by your system administrator. The CiscoCallManager User OptionsMenu page appears. Select your phone or, if applicable, your ExtensionMobility device profile from the “Select a device to configure” drop-down list. Themenu is context-sensitive and displays options appropriate for the device or device profile that you have selected.
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• What is the difference between your password and your PIN? Your password allows you to access the CiscoCallManager User Optionsweb pages. Your PIN allows you to log in to a phone if you use Extension Mobility services. • Promptly replaceyour default passwordor PIN tomaintainprivacy. From the User OptionsMenu page, click Change your Password . To establish a personal identificationnumber (PIN), click ChangeyourPIN from theMenu page.
Tip
How toSubscribe toServices
You can access information services, such as weather, stock quotes, and other services available at your company, using your Cisco IP Phone’s LCD display. Before accessing these services on your phone, your system administrator must customize them andmake themavailable toyou.Additionally, youmust subscribe to the services that youwant to appear on your phone.
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Follow these steps to subscribe to services.
Procedure
From the User OptionsMenuweb page, click Configure yourCisco IPPhone Services . (If you need help accessing theMenu page, see the “How toLogOn to the User OptionsWeb Pages” section on page 4-7 .) The Subscribe/Unsubscribe IP Phone Services page appears. Select the service youwant to add to your phone from the “Available Services” drop-down list. Enter any required information. For example, if the service is “movie times,” you might need to enter your zip code to enable the service to displaymovies in your location. When you are done, click Subscribe to save your settings. To restore your previous settings, click Back . Click Continue .
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If your phone uses ExtensionMobility, youwill need to log out and back in to theExtensionMobility service onyour IPPhone before the changes take effect.
Note
Whenyou are finished, click Return to theMenu or LogOff at thebottomof the page.
Step 6
• Toview services that youhave subscribed to, press the Services buttonon your Cisco IP Phone. Use the Navigation button to select the desired service, then press the Select soft key to display information about that service.When you are finished, press the services button to exit the Services menu.
Tip
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• If a selected service has multiple options, your Cisco IP Phonemight automatically cycle through those options. Otherwise, press the Update soft key to scroll to the next option. In some cases, pressing the Update soft key obtains the latest available information. Your system administrator might configure these features differently depending on the type of service. • You can subscribe to the same servicemultiple times and give each instance of the same service a unique name. For example, if youwant to subscribe to a weather service for several regions, you can rename each version.
How toChangeorEndSubscriptions
You can change or end your current subscriptions at any time. To do so, follow these steps.
Procedure
From the User OptionsMenuweb page, click Configure yourCisco IPPhone Services . (If you need help accessing theMenuweb page, see the “How to Log
Step 1
On to theUser OptionsWeb Pages” section on page 4-7 .) The Subscribe/Unsubscribe IP Phone Services page appears.
In theYourSubscribedServicespane, clickon the service that youwant tochange or end. If youwant to change your subscription, change the information in the desired fields and click Update . Or, click Unsubscribe to end your subscription to the service.
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If your phone uses ExtensionMobility, youwill need to log out and back in to theExtensionMobility service onyour IPPhone before the changes take effect.
Note
Whenyou are finished, click Return to theMenu or LogOff at thebottomof the page.
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ManagingYourPersonalAddressBook
You can set up andmaintain a personal address book that contains listings for people internal and external toyour company.You can also assignFastDial codes to personal address book entries and dial those codes in place of phone numbers.
Youmust subscribe to theAddress Book service and the Fast Dial service, if available, before using them. To findout if these services are available to you, follow the procedure described in the “How to Subscribe to Services” section on page 4-7 . These sections describe how to add, delete, or search for an address book entry: • Creating a NewAddress Book Entry, page 4-10 • Searching for anAddress Book Entry, page 4-11 • Deleting anAddress Book Entry, page 4-12
Note
TheAddress Book is configurable from theCiscoCallManager User Options web pages only; you cannot access theAddress Book from the phone, itself.
Note
CreatingaNewAddressBookEntry
Follow these steps to create a new address book entry.
Procedure
From the User OptionsMenuweb page, click Configure yourCisco Personal Address Book . (If you need help accessing theMenu page, see the “How to Log
Step 1
On to theUser OptionsWeb Pages” section on page 4-7 .) The Find/List Personal Address Book Entries page appears.
You can add entries manually or use a synchronizer application to automatically import entries from yourMicrosoft Outlook address book. To obtain the synchronizer, contact your system administrator.
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Click Add aNewEntry . The Address Book Entrywindow appears.
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Enter information in the desired fields and click Insert .
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Whenyou are finished, click Return toSearch , FastDials , or AddaNewEntry to continueworking in the Find/List Address Book Entries page. To exit, click Return to theMenu or LogOff at the bottom of the page.
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Searching foranAddressBookEntry
Follow these steps to search for an address book entry. After you find the entry, you can delete or modify the entry, if necessary.
Procedure
From the User OptionsMenuweb page, click Configure yourCisco Personal Address Book . (If you need help accessing theMenu page, see the “How to Log
Step 1
On to theUser OptionsWeb Pages” section on page 4-7 .) The Find/List Personal Address Book Entries page appears.
Enter partial or complete information in any search field and click Find . You can display your entire address book if you leave search fields blank before you click Find .Wildcard symbols (*) are implicit and do not need to be entered.
Step 2
Click on any portion of the person’s name to display the complete entry.
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Whenyou are finished, click Return toSearch , FastDials , or AddaNewEntry to continueworking in the Find/List Address Book Entries page. To exit, click Return to theMenu or LogOff at the bottom of the page.
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DeletinganAddressBookEntry
Follow these steps to delete an address book entry.
Procedure
From the User OptionsMenuweb page, click Configure yourCisco Personal Address Book . (If you need help accessing theMenu page, see the “How to Log
Step 1
On to theUser OptionsWeb Pages” section on page 4-7 .) The Find/List Personal Address Book Entries page appears.
Enter partial or complete information in any search field and click Find . You can display your entire address book if you leave search fields blank before you click Find .Wildcard symbols (*) are implicit and do not need to be entered. To delete an individual entry, check the check box next to the entry. To delete all entries displayed as a result of your search, check the check box in the heading bar above the individual entries. Doing so automatically selects each of the displayed entries.
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Click Delete Selected .
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Tomodify an address book entry, first search for the entry, then click on the person’s name once the entry is displayed. TheAddress Book Entrywindow opens. Change the fields as desired and click Update .
Tip
AssigningFastDialCodes toPhoneNumbers
The Fast Dial feature allows you to assign a fast dial code to a phone number for easier dialing. Unlike speed dial, the fast dial feature is not limited by the availability of reserved buttons on your Cisco IP Phone. Instead, fast dial codes are one or two digit numbers (1 to 99) that you dial instead of a complete phone number.
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