Adopted Budget Projected Budget 2016-2017

General Government - Network Services Fund

Efficiency Measures  Percent of Telecom work orders closed within 3 days  Percent of Help Desk calls completed within 3 days  Average response time to critical systems and applications problems  % uptime on critical servers to include Lawson, Kronos, SQL, Web, Exchange, Apps1, etc  % of virtual servers as compared to physical servers  Average response time to helpdesk, systems and service requests Effectiveness Measures  Percentage of customers rating Network Services as "good" or "excellent"  Percentage of identified remote sites with network access

96%

96%

96%

96%

84%

87%

87%

87%

1 hour or less 1 hour or less

1 hour or less

1 hour or less

92%

98%

98%

98%

94%

98%

98%

98%

3 hours

3 hours

3 hours

3 hours

99%

98%

98%

98%

98%

98%

98%

98%

BUDGET SUMMARY

2014-15

2015-16 Budget

2016-17 Adopted

2017-18 Projected

Actual

Expenditures:

Personnel Costs

1,450,160 7,653,699 1,504,477

1,617,976 8,312,629 2,850,000

1,822,669 8,728,304 2,850,000

1,874,786 8,728,304 2,850,000

Maintenance & Operations

Capital Outlay

Total

10,608,336

12,780,605

13,400,973

13,453,090

Total FTE Positions

19.750

20.750

20.650

20.650

Revenues:

Internal Charges

9,525,844

9,714,943

10,040,808

10,040,808

Fund Balance

382,537

113,907

618,600

670,717

All Other

1,430,618

2,951,755

2,741,565

2,741,565

Total

11,338,999

12,780,605

13,400,973

13,453,090

BUDGET HIGHLIGHTS  The FY 16-17 Adopted Budget is increasing by $620,368, or 4.9%.  The FY 16-17 Adopted Budget includes $300,000 for an upgrade to the City’s computer desktop platform from Microsoft Office 2007 to Microsoft Office 365.

Adopted FY 2016-17 Budget

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