Adopted Budget Projected Budget 2016-2017

General Government-Information Technology

Effectiveness Measures

2014-15

2015-16 Budget

2016-17 Adopted

2017-18 Projected

Actual

 Percent of deployments within 30 days of hardware receipt  Percentage of service requests closed within 3 days  Percent of customers rating service received as "good" or "excellent"  Respond to and correct application errors within 24 hours  Percentage of uptime availability of systems, servers and network

85%

99%

99%

99%

84%

85%

85%

90%

99%

98%

98%

98%

99%

100%

100%

100%

95%

98%

98%

98%

 Average response time to application development requests or modifications

2.5 days

3 days

3 days

3 days

 Percentage of GIS based data requests from economic development agencies that are responded to within 2 days

100%

100%

100%

100%

BUDGET SUMMARY

2014-15

2015-16 Budget

2016-17

2017-18 Projected

Actual

Recommended

Expenditures:

Personnel Costs

2,382,896 3,925,456

2,437,872 3,972,747

2,614,142 4,087,264

2,693,904 4,087,974

Maintenance & Operations

Capital Outlay

0

0

0

0

Total

6,308,352

6,410,619

6,701,406

6,781,878

Total FTE Positions

28.750

27.750

29.350

29.350

Revenues:

Internal Charges

0 0 0

0 0 0

0

0

All Other

545,830 545,830

550,830 550,830

Subtotal

General Fund Contribution

6,308,352

6,410,619

6,155,576

6,231,048

Total

6,308,352

6,410,619

6,701,406

6,781,878

BUDGET HIGHLIGHTS  The FY 16-17 Adopted Budget is increasing by $290,787, or 4.5%.

 The FY 16-17 Adopted Budget includes a net increase of 1.60 FTE. An additional Help Desk Support Analyst was added during FY 15-16. A part-time (30 hours) Help Desk Support Analyst position was also upgraded to full-time. A portion of the department director position is now allocated to the Network Services Fund, which is administered by the Information Systems Department. One FTE for Franchise and Tower Administration was transferred from the Engineering and Inspections Department.

Adopted FY 2016-17 Budget

66