Adopted Budget Projected Budget 2016-2017

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TECHNICAL SERVICES FUND

PROGRAMS

2014-15

2015-16 Budget

2016-17 Adopted

2017-18 Projected

Actual

Technical Services Designs, installs, maintains and develops specifications of communications and security equipment systems for the City; reviews all systems, monitors growth patterns, and projects future electronic equipment needs for all City departments. Technical Services also provides services to Guilford County, the Town of Gibsonville, the City of Burlington, Town of Elon, State Universities and other public safety and general government agencies.

Appropriation

3,428,008

4,078,667

4,268,636

4,387,267

Full Time Equivalent Positions

9

9

9

9

Departmental Objectives

 Be on site for 90% of all dispatched calls for service within one hour.  Maintain 99.99% radio system availability.  Complete 90% of all system service requests within 24 hours.

PERFORMANCE MEASURES

2014-15

2015-16 Budget

2016-17 Adopted

2017-18 Projected

Actual

Workload Measures  Number of work orders completed

2,009

3,200

3,200

3,300

 Number of preventative maintenance checks performed on system

36

36

36

36

Effectiveness Measures

90%

90%

90%

90%

 Complete 90% of all system service requests within 24 hours  Be on site for 90% of all dispatched calls for service within one hour

90%

90%

90%

90%

99.99%

99.99%

99.99%

99.99%

 Maintain 99.99% radio system availability

2014-15

2015-16 Budget

2016-17 Adopted

2017-18 Projected

BUDGET SUMMARY

Actual

Expenditures:

Personnel Costs

692,422

820,685

839,077

857,870

Maintenance & Operations

2,641,586

3,257,982

3,429,559

3,529,397

Capital Outlay

94,000

0

0

0

Total

3,428,008

4,078,667

4,268,636

4,387,267

Total FTE Positions

9.000

9.000

9.000

9.000

Revenues:

User Charges Internal Charges

858,417

1,018,212 2,292,370

1,111,751 2,297,988

1,138,559 2,297,988

2,342,722

Appropriated Fund Balance

792,424 388,485

739,085 29,000

819,977 38,920

907,406 43,314

All Other

Total

4,382,048

4,078,667

4,268,636

4,387,267

BUDGET HIGHLIGHTS  The FY 16-17 Adopted Budget is increasing by $189,969, or 4.6%.

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