Adopted Budget 2015-2016

General Government - Network Services Fund

Efficiency Measures  Percent of Telecom work orders closed within 3 days.  Percent of Help Desk calls completed within 3 days  Average response time to critical systems and applications problems  % uptime on critical servers to include Lawson, Kronos, SQL, Web, Exchange, Apps1, etc  % of virtual servers as compared to physical servers  Average response time to helpdesk, systems and service requests Effectiveness Measures  Percentage of customers rating Network Services as "good" or "excellent"  Percentage of identified remote sites with network access

96%

96%

96%

96%

87%

87%

87%

87%

1 hour or less 1 hour or less

1 hour or less

1 hour or less

98%

98%

98%

98%

94%

98%

98%

98%

3 hours

3 hours

3 hours

3 hours

98%

98%

98%

98%

98%

98%

98%

98%

BUDGET SUMMARY

2013-14

2014-15 Budget

2015-16 Adopted

2016-17 Projected

Actual

Expenditures:

Personnel Costs

1,412,289 8,047,575

1,494,617 8,429,740 2,850,000

1,617,976 8,312,629 2,850,000

1,671,480 8,312,629 2,850,000

Maintenance & Operations

Capital Outlay

614,951

Total

10,074,815

12,774,357

12,780,605

12,834,109

Total FTE Positions

19.750

19.750

20.750

20.750

Revenues:

Internal Charges

8,955,496

9,925,133

9,925,133

9,925,133

Fund Balance

1,603,782

107,659

113,907

167,411

All Other

651,921

2,741,565

2,741,565

2,741,565

Total

11,211,199

12,774,357

12,780,605

12,834,109

BUDGET HIGHLIGHTS  The FY 15-16 Budget is increasing by $6,248.  The FY 15-16 Budget includes a correction of a position allocation with a transfer of one FTE from Information Technology.  The Telecommunications Division was created to better manage telecommunication systems, mobile devices, and to more efficiently address internal customer needs.

70

Adopted FY 2015-16 Budget