Adopted Budget 2015-2016

General Government-Information Technology

Effectiveness Measures

 Percent of deployments within 30 days of hardware receipt  Percentage of service requests closed within 3 days  Percent of customers rating service received as "good" or "excellent"  Respond to and correct application errors within 24 hours  Percentage of uptime availability of systems, servers and network

70%

99%

99%

99%

70%

80%

85%

90%

94%

98%

98%

98%

99%

100%

100%

100%

98%

98%

98%

98%

 Average response time to application development requests or modifications

3 days

3 days

3 days

3 days

 Percentage of GIS based data requests from economic development agencies that are responded to within 2 days

100%

100%

100%

100%

BUDGET SUMMARY

2013-14

2014-15

2015-16

2016-17

Actual

Budget

Adopted

Projected

Expenditures:

Personnel Costs

2,458,378 3,718,017

2,511,705 3,743,954

2,437,872 3,972,747

2,530,178 4,025,747

Maintenance & Operations

Capital Outlay

0

0

0

0

Total

6,176,395

6,255,659

6,410,619

6,555,925

Total FTE Positions

28.000

28.750

27.750

27.750

Revenues:

Internal Charges

0 0 0

0 0 0

0 0 0

0 0 0

All Other

Subtotal

General Fund Contribution

6,176,395

6,255,659

6,410,619

6,555,925

Total

6,176,395

6,255,659

6,410,619

6,555,925

BUDGET HIGHLIGHTS  The FY 15-16 Budget is increasing by $154,960, or 2.5%.  The FY 15-16 Budget includes a correction to a position allocation with the transfer of one FTE to Network Services.

66

Adopted FY 2015-16 Budget