Adopted Budget 2015-2016

TECHNICAL SERVICES FUND

PROGRAMS

2013-14

2014-15 Budget

2015-16 Adopted

2016-17 Projected

Actual

Technical Services Designs, installs, maintains and develops specifications of communications and security equipment systems for the City; reviews all systems, monitors growth patterns, and projects future electronic equipment needs for all City departments. Technical Services also provides services to Guilford County, the Town of Gibsonville, the City of Burlington, Town of Elon, State Universities and other public safety and general government agencies.

Appropriation

2,821,854

3,958,693

4,014,206

4,247,897

Full Time Equivalent Positions

9

9

9

9

Departmental Objectives

 Be on site for 90% of all dispatched calls for service within one hour.  Maintain 99.99% radio system availability.  Complete 90% of all system service requests within 24 hours.

PERFORMANCE MEASURES

2013-14

2014-15 Budget

2015-16 Adopted

2016-17 Projected

Actual

Workload Measures  Number of work orders completed

1,582

4,408

3,200

3,300

 Number of preventative maintenance checks performed on system

12

12

36

36

Effectiveness Measures

90%

90%

90%

90%

 Complete 90% of all system service requests within 24 hours  Be on site for 90% of all dispatched calls for service within one hour

90%

90%

90%

90%

99.99%

99.99%

99.99%

99.99%

 Maintain 99.99% radio system availability

2013-14

2014-15 Budget

2015-16 Adopted

2016-17 Projected

BUDGET SUMMARY

Actual

Expenditures:

Personnel Costs

697,756

806,946

820,685

837,539

Maintenance & Operations

2,085,493

3,147,747

3,193,521

3,410,358

Capital Outlay

38,605

4,000

0

0

Total

2,821,854

3,958,693

4,014,206

4,247,897

Total FTE Positions

9.000

9.000

9.000

9.000

Revenues:

User Charges Internal Charges

1,255,500 2,341,130

1,021,873 2,206,402

1,018,212 2,292,370

1,250,931 2,293,342

Appropriated Fund Balance

288,481 46,721

701,418 29,000

674,624 29,000

674,624 29,000

All Other

Total

3,931,832

3,958,693

4,014,206

4,247,897

BUDGET HIGHLIGHTS  The FY 15-16 Budget is increasing by $55,513, or 1.4%.

116

Adopted FY 2015-16 Budget