2019 IT Strategic Plan Report

IT IMPLICATIONS FROM BUSINESS THEMES

The IT management team conducted a detailed IT implications analysis for each business theme from the perspectives below. A more detailed description of the IT implications can be found in the appendices.

- • Provide more self service options to City citizens. • Leverage public private education partnerships. • Increase staff training for new hires. - -

People

- • Validate and make chargeback process more transparent. • Establish segregation of duties between developers and QA. • Continue to build on smart city initiatives and innovations (e.g. AI). • Acquire Data Dictionary, PPM, and Workflow Automation/e forms tools. • Continue to enhance municipal networks and GIS capabilities. • Continue to build on Open Data initiative. • Establish and staff a formal Data Governance structure (data standards, data classification, data ownership, etc.) • Develop IT performance metrics and dashboard(s). • Acquire or introduce a self service end user data access/BI capability - - • Address staff resources shortages/backups in key areas/functions (e.g. QA, PM). • Establish and resource a formal Business Relationship Management function. • Resolve issues with MWBE function. • Establish more effective IT governance structure to develop IT initiative prioritization criteria and processes. • Establish an Architecture Review process and a systems architecture.

Process

Technology

Data