2018-2019 Adopted Budget

TECHNICAL SERVICES FUND

PROGRAMS

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

Actual

Technical Services Designs, installs, maintains and develops specifications of communications and security equipment systems for the City; reviews all systems, monitors growth patterns, and projects future electronic equipment needs for all City departments. Technical Services also provides services to Guilford County, the Town of Gibsonville, the City of Burlington, Town of Elon, State Universities and other public safety and general government agencies.

Appropriation

13,850,367

5,925,958

6,042,411

6,028,438

Full Time Equivalent Positions

9

9

9

9

Departmental Objectives

 Be on site for 90% of all dispatched calls for service within one hour.  Maintain 99.99% radio system availability.  Complete 90% of all system service requests within 24 hours.

PERFORMANCE MEASURES

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

Actual

Workload Measures  Number of work orders completed

2,718

2,500

2,500

2,500

 Number of preventative maintenance checks performed on system

36

36

36

36

Effectiveness Measures

90%

90%

90%

90%

 Complete 90% of all system service requests within 24 hours  Be on site for 90% of all dispatched calls for service within one hour

90%

90%

90%

90%

99.99%

99.99%

99.99%

99.99%

 Maintain 99.99% radio system availability

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

BUDGET SUMMARY

Actual

Expenditures:

Personnel Costs

767,732

883,573

841,262

856,317

Maintenance & Operations

3,233,854 9,848,781

5,042,385

5,201,149

5,172,121

Capital Outlay

0

0

0

Total

13,850,367

5,925,958

6,042,411

6,028,438

Total FTE Positions

9.000

9.000

9.000

9.000

Revenues:

User Charges Internal Charges

865,774

850,000

686,029

845,326

2,554,593

2,675,187 1,796,738

3,943,840

4,554,158

Appropriated Fund Balance

888,624

776,582 635,960

0

All Other

10,303,035

604,033

628,954

Total

14,612,026

5,925,958

6,042,411

6,028,438

BUDGET HIGHLIGHTS  The FY 18-19 Budget is increasing by $116,453, or 2.0%.  The FY 18-19 Budget includes a decrease of $1,020,156 in appropriated fund balance.  The additional fund balance for FY 17-18 was used to accelerate the implementation of a portion of the Migration Assurance Plan (MAP) contract. By doing so, it allowed for quicker transition of radio system equipment and for the equipment to be used a year earlier.

Adopted FY 2018-19 Budget

116